Refund Policy for HOME ENERGY

1. General Refund Terms

   All refund requests must be made within 30 days of purchase. Refunds will be credited back using the original payment method.

2. Eligibility for Refund

   To be eligible for a refund:

   • The service must have a substantial defect or not deliver as described.
   • Proof of purchase is required for all refund requests.

3. Non-refundable Items

   The following services are not eligible for a refund:

   • Sale items or discounted services.
   • Consumable products.
   • Downloadable software or digital content.

4. Partial Refunds

   In certain situations, only partial refunds may be granted:

   • Products with signs of use not due to our error.
   • Items returned more than 30 days after purchase.

5. Refund Processing

   Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 14 days.

6. Late or Missing Refunds

   If you haven’t received your refund within the specified time, please:

   • Check your bank account again.
   • Contact your credit card company (refunds might take some time to officially post).
   • Reach out to your bank (there might be processing time before a refund is posted).
   If you've done all of this and still have not received your refund, please contact us at +1 (888) 471-8927.

7. Changes to Refund Policy

   We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon posting on our website.

8. Contact

   For more information or to initiate a refund request, please contact our customer service at +1 (888) 471-8927.